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How to fix “Couldn’t load plugin” error on Chrome

How to fix “Couldn’t load plugin” error on Chrome?

Issue: How to fix “Couldn’t load plugin” error on Chrome?

Hi! While using Chrome, an error message saying “Couldn’t load plugin.” It seems that without maintenance it’s not going to go out. Contrary, the pop-up occurs more and more frequently, so maybe you could help me?

  • Fix 1. Make sure Google Chrome is up to date
  • Fix 2. Make sure all Chrome’s plugins are up to date
  • Fix 3. Modify PepperFlash component
  • Fix 4. Delete PepperFlash Folder
  • Fix 5. Uninstall NPAPI Flash plugin
  • Method 6. Disable Shockwave Flash
  • Prevent websites, ISP, and other parties from tracking you
  • Recover your lost files quickly
  • About the author
  • References

A browser plugin is usually a useful feature that is designed to enhance the experience to the user. These components are often referred to as add-ons or extensions, and many users often prefer to have a variety of them installed on their browsers. Unfortunately, many Google Chrome users noticed that they started to encounter “Couldn’t load plugin” error while browsing.

The most common examples of browser plugins include search engines, ad-blockers, online virus scanners, Java, Adobe Flash Player, etc. All of them can be downloaded from the official Google or Microsoft stores, as well as third-party websites.

However, quite often people experience problems related to the add-ons. Sometimes it appears that the required plug-in is ad-supported, so once installed it starts generating third-party advertisements on each website. In other cases, a particular plug-in is not supported by a web browser or is not compatible with the software running on the system.

One of such problems that users often get is related to “Couldn’t load plugin” error, and it is associated with Adobe Flash Player or its initial component PepperFlash. In some other cases, the reason for the problem might arise due to Chrome settings which prevent Flash Player from running properly.

Generally, Flash Player is an outdated add-on that will soon not be supported by Adobe anymore. The problem with the plugin is that it can be highly exploitable and many zero-days [1] were discovered and patched. Most of them allow remote code execution, [2] which technically will enable hackers to take over the victims’ machines.

Therefore, it is a wise idea to get rid of the plugin altogether. Nevertheless, if you think you need it still, please follow the steps below to fix “Couldn’t load plugin” error on Google Chrome.

Tip: before you proceed with “Couldn’t load plugin” fix, you should scan your device with repair software Reimage, as it can repair many errors automatically.

Could not load plugin что делать

Some Google user are getting “could not load plugin chrome error” when trying to load some Flash player content in the browser, and some of the browser features may not work properly. Plug in is a software component that adds a specific feature to an existing computer program. Hence, when any of your programs supports plug-ins then it enables customization. As plug in help you better user knowledge, you should fix the issue immediately so that you can easily come out of this harmful error.

The common symptoms of could not load plugin chrome error

The common examples are the plug in used in web browser is to add new features such as search engines, virus scanner or the ability to use new file type such as new video format. In most cases, this error appears because of Adobe Flash Player plug in or Pepper Flash. In this guide, we will help you by providing possible solution for could not load plugin chrome error. If you face this could not load plugin chrome error problem continuously then given below is the solution to fix these dangerous problems permanently.

Check if your Google chrome is updated

Be sure that you have installed latest version of Google chrome on your system and the plug in which are installed is updated. To check latest version you have to open it and click on the three dots shown on top right corner. Select help from drop down menu click on “About Google chrome”. After opening it will check for any updates if not then it will show you the message that your Google chrome is up to date.

Rename the pepflashplayer.dll File

Sometimes you can solve could not load plugin chrome error in Google chrome by renaming pepflashplayer.dll file. To do so, you can navigate your Google chrome installation directory. Find the pepflashplayer.dll in the pepper flash folder and do right click on it then select “Rename” option from the drop down and change the file name to “pepflashplayerX.dll”. After changing closes all the Windows and restart your Google chrome browser to see “could not load plugin chrome error” persists.

Delete PepperFlash Folder

It is maintained by Google and is related to Adobe Flash Player. It will help you to delete PepperFlash Folder from your system immediately so that you would not get “could not load plugin chrome error” message while browsing the internet.

To delete PepperFlash Folder type “run” in search box and click on the result. In open run dialog box you need to type the name of a program and press enter on your keyboard.

Then it will open local folder for you. Afterwards follow the instruction to find PepperFlash Folder. Firstly you must go to Google>chrome>user data and in user data locate PepperFlash Folder and press right click on it and select delete option from context menu to delete this folder completely.

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Uninstall Adobe Shockwave Flash

It is a multimedia platform for building interactive multimedia application and video games. Developers originate content using Adobe director and publish it on the internet. Such content can be viewed in web browser with the Shockwave player plug in installed. To stop this you need to use chrome task manager which is similar to Windows task manger. To access Google chrome task manger click the three dots in the top right corner and select “more tools” on the drop down menu and then click task manger. Or you can use the Shift + Esc keyboard shortcut to this this Google chrome task manager.

Check if chrome allows to use Flash

To check if your Google chrome is not blocking sites from using Flash type this address into chrome’s address bar and press enter on your keyboard. “Chrome://settings/content”. In content settings menu find “Flash” and click on it. There will be two options “Ask first” and “Block sites from running Flash”. Make sure Ask first is turned on. If not then toggle the switch to turn it on. Restart your Google chrome and check if the “could not load plugin chrome error” still persists.

Run SFC and DISM Scans

Sometimes “could not load plugin chrome error” can appear because of the corrupted system files and to fix this issue you need to run SFC and DISM Scans. It is the utility in Windows that allow user to scan for corruption in Windows system files and restore corrupted files. To run it you need to open command prompt first. To open it type “Command Prompt” in search box and then right click on it and select “Run as “administrator” from the drop down menu to run Command Prompt with administrator privileges.

In opened command prompt Window type “sfc /scannow” and press enter on keyboard to execute this command. System file checker will start and it will take some time to complete the scan within 15 minutes. Wait for scanning process to complete and then restart your machine to see “could not load plugin chrome error” still persists.

we hope that one of our provided solution in this article will help you to fix this error and now you can browse the web with your Google chrome browser without any problems.

Description: Know How to fix could not load plugin chrome error on Windows !0. Both manual as well as automatic process has been broadly discussed below.

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How do I fix couldn’t load plugin?

Table of contents:

Fix – Couldn’t load Flash plugin Chrome on Windows 10

1. Use a different browser

If Google Chrome simply won’t load the Flash plugin, you might want to consider switching to an alternative browsing solution that does not encounter such difficulties.

Similarly to Google Chrome, this is a Chromium-based browser platform, but that is about as far as the resemblance goes since Opera is far from being a Chrome copy.

This standalone, well-balanced, and feature-rich browser has evolved tremendously over the years and has managed to build quite a niche audience through a sleek, distinctive look and generous customization options that propel it in the higher end of the browsing segment.

Boasting countless personalization options such as themes, modes, display sidebar, an integrated VPN tool to protect data confidentiality while avoiding geo-restrictions, battery-saver function, and other unique characteristics, Opera detaches itself as a self-sufficient all-in-one app rather than just a browser.

Let’s quickly look at its key features:

  • Snapshot for screen capturing
  • Instant Search for opening a search engine box on top of a page
  • Turbo Mode to speed up browsing by compressing webpage images and graphics
  • Built-in adblocker to further increase speed and remove distractions
  • My Flow syncing to sync images, links, text snippets, and notes with other devices
  • Chromium-based engine to install Chrome extensions
  • Dedicated Opera add-ons website to add exclusive extensions


2. Rename pepflashplayer.dll

This problem can sometimes appear due to the pepflashplayer.dll file, but you should be able to fix it simply by renaming the problematic file. To do that, simply navigate to Chrome’s installation directory and locate the PepperFlash folder.

You can access this folder by going to this directory:


Locate pepflashplayer.dll and change its name to pepflashplayerX.dll. After doing that, restart Chrome and check if the problem is resolved.

3. Run sfc and DISM commands

Sometimes this problem can appear due to corrupted system files, but you should be able to fix it by using SFC and DISM commands. These commands are designed to scan your PC and repair any corrupted system files that you have.

To run these commands, follow these steps:

  1. Press Windows Key + X to open Win+X menu and select Command Prompt (Admin).
  2. When Command Prompt starts, enter sfc /scannow and press Enter. Wait for the scan to complete and repair any corrupted files.
  3. If the SFC command can’t run, enter DISM/Online/Cleanup-Image/RestoreHealth into Command Prompt and wait until it scans your system and fixes any corrupted files.

After you perform these scans, run Chrome and check if the issue is resolved.

4. Delete the PepperFlash folder

According to users, you might be able to fix this problem simply by removing the PepperFlash folder from your PC. To do that, you need to follow these steps:

  1. Make sure that Chrome is completely closed.
  2. Press Windows Key + R and enter %localappdata%. Press Enter or click OK.
  3. Go to GoogleChrome -> User Data, and delete the PepperFlash folder.
  4. After deleting the folder, check if the issue is resolved.

Some users are also suggesting to update the pepper_flash component after removing it. To do that, follow these steps:

  1. Open Chrome and in the address bar enter chrome://components.
  2. A list of all available components will appear. Locate the pepper_flash component and click Check for updates button.

After deleting the PepperFlash folder and checking for updates, the problem with Flash plugin should be completely resolved.

5. Check Always allowed to run option

Sometimes this issue can occur if the Flash plugin isn’t set to always run. To fix this problem, you need to enable Always allowed to run setting by following these steps:

  1. Open Chrome and enter chrome://plugins in the address bar. Press Enter.
  2. A list of all plugins will now appear. Locate Adobe Flash Player and check the Always allowed to run option.
  3. After checking this option, restart Chrome and check if the problem is resolved.
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6. Disable PPAPI Flash plugin

64-bit versions of Chrome support only 64-bit NPAPI plugins, and if you’re getting Couldn’t load plugin error in Chrome while trying to view videos or any other Flash content, you might want to try this solution.

To fix this problem, you just need to disable the PPAPI Flash plugin and the issue should be resolved. To do that, follow these simple steps:

  1. Open Chrome and enter chrome://plugins in the address bar. Press Enter.
  2. When the list of installed plug-ins shows, click the Details.
  3. You should see two versions of Adobe Flash Player available. Locate the PPAPI Flash version and click the Disable button.
  4. After that, restart Chrome and check if the issue is resolved.

7. Stop the Shockwave Flash

One suggested workaround that can fix this problem is to stop Shockwave Flash and restart it. You might not know, but Chrome comes with its own Task Manager that works similarly to the Task Manager in Windows 10.

Using Chrome’s Task Manager you can close unresponsive tabs or any plugins, including Shockwave Flash. To stop a plugin using Chrome Task Manager, do the following:

  1. Press the Menu button in the top right corner and go to More tools > Task Manager. Alternatively, you can use Shift + Esc shortcut.
  2. When Chrome Task Manager opens, locate Plugin: Shockwave Flash, select it, and click the End process button.
  3. You should see Shockwave Flash has crashed error message. Click Reload.

After clicking the Reload button Shockwave Flash will start again and Flash content should play without any problems.

8. Disable Flash plugin completely

Many video streaming services such as YouTube don’t use Flash anymore since they switched completely to HTML5.

Using Flash on one of those websites can actually cause problems such as this one, therefore you might want to disable Flash plugin completely as a workaround.

To disable Flash, simply go to the plugin section in Chrome and disable all instances of Adobe Flash. Keep in mind that this will disable Flash completely on all websites, so you might want to enable it later if you need it.

For detailed instructions on how to disable Adobe Flash in Chrome, check the previous solutions.

9. Check the Enhanced Mitigation Toolkit settings

Users reported that this issue occurs if you’re using Enhanced Mitigation Toolkit, and in order to fix it you need to check Enhanced Mitigation Toolkit settings. To do that, follow these steps:

  1. Go to Enhanced Mitigation Toolkit directory and run the EMT application.
  2. When the EMT app opens, click the Configure apps button.
  3. Locate Chrome.exe in the App Name column. Uncheck SEHOP boxes next to Chrome.exe.
  4. Click OK and close EMT. Start Google Chrome again and check if the issue is resolved.

10. Reinstall Chrome

If none of the solutions above work, you might want to try reinstalling Chrome.

imply uninstall Chrome from your PC and download the latest version. After downloading and installing the latest version, check if the problem is resolved.

Fix – Couldn’t load PDF plugin Chrome on Windows 10

1. Change Adobe Reader settings

Sometimes Adobe Reader and Google Chrome can have certain compatibility issues thus causing Couldn’t load plugin error to appear, but you can fix that problem by changing Adobe Reader settings.

To do that, follow these steps:

  1. Open Adobe Reader and go to Edit > Preferences > Internet.
  2. Locate Display PDF in browser option and enable it / disable it.
  3. Refresh the page that you’re trying to view in Chrome and check if the problem is resolved.

2. Check if the PDF plugin is enabled

If you have more than one PDF plugins installed you might encounter this problem. To fix it, you need to go to the plugins section and check if the proper plugin is running. To do that, follow these steps:

  1. In the address bar enter chrome://plugins and press Enter.
  2. When the list of plugins appears, click on Details.
  3. Locate the Chrome PDF Viewer and make sure that it’s enabled.
  4. If you see Adobe PDF Plug-In For Firefox and Netscape in the list of plugins, make sure that you disable it by clicking the Disable button next to the plugin name.

In addition to enabling the PDF plugin, you might want to check the Always allowed to run option next to Chrome PDF Viewer plugin.

Couldn’t load plugin error in Chrome can prevent you from viewing certain content in Google Chrome, but as you can see, this problem can be fixed by using one of our solutions.

Let us know how it worked for you by reaching for the comments section below.

FAQ: Learn more about plugin issues in Google Chrome

  • How do I fix couldn’t load plug in?

One possible solution is to rename the pepflashplayer.dll file. Missing or corrupted DLL files can cause a lot of issues, but you should be able to fix them easily with this step-by-step guide.

  • Why PDF is not opening in Chrome?

Make sure the Chrome PDF Viewer and the Always allowed to run option next to it are enabled. Feel free to also check out these best Chrome extensions to view and edit PDFs online.

  • How do I fix plugins in Chrome?

Open Chrome and type chrome:plugins in the address bar to check if there are multiple versions of the same plugin. Get all the troubleshooting steps in this easy guide.

Editor’s Note: This post was originally published in June 2018 and has been since revamped and updated in July 2020 for freshness, accuracy, and comprehensiveness.

Методика исправления для Гугл Хром

Для пользователей Google Chrome существует своя инструкция, позволяющая исправить данную ситуацию.

Изначально рекомендуется просто перезапустить ПК, так как часто именно перезагрузка способна исправить множество сбоев. Если результат отрицательный, то следует повторить следующие действия:

  1. Выполнить качественную деинсталляцию Флэш Плеера с помощью специальной программы, которую можно найти здесь .
  2. Скачать наиболее актуальную версию этого компонента и заново провести инсталляционный процесс.
  3. Проверить, сколько плееров использует Гугл Хром и, если их несколько, оставить в активном состоянии только один. Для этого необходимо в строке для ввода адресов использовать фразу “chrome://plugins”, перейти в полный список используемых плагинов с помощью кнопочки “Подробнее”, остановить работу лишних проигрывателей.
  4. Выполнить поиск и установку более действенного варианта этого проигрывателя. А именно — Adobe Flash Player 22 PPAPI. После инсталляции необходимо убедиться, что плеер активирован и функционирует (воспользоваться предыдущим пунктом инструкции).
  5. Через кнопочку “Пуск” активировать поисковую строку операционки. Выполнить поиск файла под названием “pepflashplayer.dll”. Перейти к нему и выполнить переименование данного элемента (желательно сделать резервную копию). Перезапустить Chrome и оценить результат.

Последним вариантом решения ситуации с сообщением “Couldn’t load plugin” является обновление самого Хрома, проблемного плагина и проверка на наличие всех важных обновлений самой ОС.

Fix: Couldn’t Load Plugin Error

Google Chrome-related errors are usually dependent on your Internet connection and a lot of issues are bound to occur if your connection is weak or non-existent at the moment. However, other issues may be up to your browser and its compatibility with the task you wish to proceed with. The most popular browsers used nowadays are Microsoft Edge, Google Chrome, and Mozilla Firefox. That is why certain developers develop plug-ins which can be used to add more features to a browser, improving its performance, and making it more useful for the user.

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Google Chrome Plugin Error

Plugins are usually great and they can add new performance options to your browser such as an ad blocker, automatic translation or spelling check, video downloaders, etc. Users still need to be careful not to overuse them because a lot of plugins can slow down your browser significantly.

Users have reported that Google Chrome is delivering the “Couldn’t load plugin error” message and it occurs somewhat randomly, confusing users and they couldn’t know what was causing the issue.

However, this is usually the Adobe Flash Player that is causing the issue and it is a vital plugin in order to watch streams, videos, and even open certain websites. Without the Flash player, your Chrome browser’s usefulness would decrease significantly and that is why it’s vital to fix this issue without proceeding. Switching browsers is definitely one way to do it but you will use your browsing data, etc.

Solution 1: Flash Player Blocked or Disabled

It turns out that having old Flash players may lead to problems. First of all, make sure that your Shockwave Flash Player is up to date since it’s always recommended to use the latest possible version.

  1. Open your Chrome browser once you update Shockwave Flash.
  2. Click on the address bar at the top of the browser windows and type: “chrome://settings/content” without the quotation marks and click Enter.
  3. Locate the Flash settings and enable websites to use the Flash player.
  4. Restart your Chrome browser and check whether the issue was fixed.

Recommended settings for Flash Player

Solution 2: PepperFlash Issues

PepperFLash is usually the cause for most of these issues and the fix is rather easy if your follow the instructions correctly. The cause of these issues is usually an update to the pepflashplayer.dll file and it needs to be fixed.

  1. Visit the following location on your computer: C:Users AppDataLocalGoogleChromeUserDataPepperFlash20.0.0.xxxpepflashplayer.dll

should be the name of your user account and xxx are the numbers that keep on changing after each update so we don’t know the exact folder name.

  1. In order to fix the issue regarding the DLL file, you can either hide it or rename it. Once you do this, and restart your Chrome, the browser will use the default DLL.

The location of the DLL file

Solution 3: Multiple Flash Players Installed

It seems that multiple Flash Players installed in the same browser can lead to issues similar to this one. This problem specifically occurs when both the PPAPI and NPAPI versions are used at the same time.

  1. Open your Chrome browser.
  2. Type “chrome://components” in the address bar without the quotation marks.
  3. If you see multiple versions of Adobe Flash Player, proceed with this solution.
  4. Since it’s more difficult to manage Flash Player after Chrome has removed “chrome://plugins” page, the easiest option for you is to simply reinstall your web-browser.

Locating the Flash Player in chrome://components

If the methods described above does not help, then follow Method 6 from aw snap article to delete and recreate Chrome profile.

How Do You Fix Couldn’t Load Plug in?

This couldn’t load plugin can be caused by pepflashplayer dll.exe file, the chrome application itself and Shockwave flash service.

Now you may as well start to deal with the chrome couldn’t load plugin flash error.


Solution 1: Update the Chrome Application

The first thing you would better to do is to make sure you have downloaded and installed the most updated Google Chrome app with the most comprehensive plug-ins for Windows 10.

It is available for you to search Google Chrome in Chrome program and then install it on your PC.

Once the newly released chrome application is installed on Windows 10, you can open Google Chrome again to check if chrome plugins could not be loaded persists.

Solution 2: Rename Pepflashplayer dll.exe File

As this couldn’t load plugin chrome error on Windows 10 sometimes occurs to you on videos in flash player, pepflashplayer is one of the flashes. So you should attempt to rename the pepflashplay dll.exe file so as to resolve can’t load plugin chrome flash error.

1. Double click This PC from Windows 10 Desktop to open this program.

2. Then navigate to C:UsersYour Users nameAppDataLocalGoogleChromeUser DataPepperFlash.

3. In Pepperflash folder, go to the version name folder and then pepflashplayer.dll.

Here the version number is 30.0.0154.

4. At last, right click Pepflashplayer.dll to Rename it as PepflashplayerX.dll.

After you exited This PC, try to start Chrome. This time, maybe chrome could not load plug in Windows 10 is fixed.

Solution 3: Delete PepperFlash Folder

In the case where renaming the pepflashplayer dll.exe file is useless for you to resolve Windows 10 can’t load plugin, you may need to delete the pepperflash folder.

In this way, in This PC, go to C:UsersYour Users nameAppDataLocalGoogleChromeUser DataPepperFlash.

And then right click the PepperFlash folder to Delete it.

While you have deleted this folder, you can see Google Chrome could not load plugin has disappeared and you are able to use chrome as you like.

Solution 4: End Shockwave Flash Service

Another flash player is also to blame. That is Shockwave Flash. Since there is a special Chrome task manager, it is feasible for you to stop Shockwave Flash in this chrome task manager on Windows 10.

1. Open the Google Chrome, and then press Shift + Esc to elevate the Chrome Task Manager.

2. Then in this Task Manager, find out and right click Plugin: Shockwave Flash to End process.

3. Reboot your PC to take effect.

Upon the time when you stopped the Shockwave Flash, the Chrome couldn’t load plugin flash error Windows 10 will not plague you anymore.

Solution 5: Run SFC to Fix Chrome Could Not Load Plug in

It may be due to the problematic files on Windows 10 that lead t Google Chrome can’t load plug in.

Lastly, you would better make attempt to perform System File Checker (SFC) in order to solve corrupted or damaged system files.

1. Type in Command Prompt in the search box and then right click it to Run as administrator.

2. Then in Command Prompt, input sfc/scannow and hit Enter to run SFC.

At that time, Command Prompt will have detected out the erroneous files and helped you correct the files.

On that occasion, couldn’t load plugin in chrome would not pop up on Windows 10.

To conclude, you are able to fix chrome couldn’t load plugin flash error on Windows 10 if you can try these methods with patience.

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